Crown Products Limited respects your privacy and will treat all information confidentially.

Collecting and storing data
We require certain personal information when you make a purchase, request a sample or quotation.
The data collected includes contact names, addresses, telephone numbers, e-mail addresses and payment details.

This information is stored on secure servers.  No information will be passed on to third parties without informing you and/or obtaining your consent with the exception of credit card payments and Google Analytics/MailChimp services as detailed below.

Use of your personal information
We will use the information provided for the following purposes:

  1. To process orders, enquiries and sample requests
  2. To contact you about new products, special offers/promotions and services via e-mail, unless otherwise requested to do so.  If you do not wish to receive marketing information from Crown Products Limited via post or e-mail, you need to contact our Data Protection Officer in writing requesting your details are removed from our mailing list.

Credit/debit card payments
All credit and debit card payments are processed via the WorldPay Card Payment secure website by a member of our accounts team.   No card details are stored by Crown Products Limited either digitally or manually.

Crown Products Limited is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Website
Any information given by you via our on-line enquiry system is voluntary and will only be used to process orders, enquiries and sample requests.   

Cookies & Google Analytics
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. They are used to identify the user or device and to collect information.

What cookies we use
We use third party cookies from Google Analytics to collect data about user behaviour. These enable us to collect information about how you use our website, for instance which pages are viewed by visitors most frequently. All information collected in this way is used to improve how our websites work or the effectiveness of the materials that we publish.

Log Files
Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits.  The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Consent & Marketing
We will not send any unsolicited commercial email (also known as spam) to personal email addresses and all marketing emails will include details of how to opt-out / unsubscribe. All unsubscribes are actioned and those individuals will not receive further e-marketing from us.

Much of our e-marketing is sent through MailChimp where we transfer & store your business email address and track interactions. Data we pass to Mailchimp for e-marketing purposes is protected by the terms on their Privacy Policy: https://mailchimp.com/legal/privacy

Deletion or amendment of contact information
You may request your personal data is deleted or amended at any time by contacting our Data Protection Officer in writing. There will be no charge for this service.

The DPO officers are :
Lauren Lawson – Sales Office Manager
Charlotte Wright – Accounts Manager

We reserve the right to amend the above at any time and the policy does not form any part of a contractual agreement with Crown Products Limited.